Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team by live chat, email or telephone for prompt help, account verification guidance and payments enquiries. For account or security matters please have ID documents ready; for technical faults note your device, app version and browser. Response times depend on the chosen channel; working hours and direct contact details are shown in the table below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; replies typically within a few hours) |
| General enquiries | [email protected] (business, verification and policy enquiries; email only) |
| Affiliate enquiries | [email protected] (partner programme and marketing opportunities) |
| Phone | +44 20 7946 0832 (Mon–Fri, 09:00–18:00; local rates apply) |
| Working hours | Mon–Fri, 09:00–18:00 (email replies outside hours may take longer) |
For detailed requests, account issues or any enquiry needing documents or explanation, please contact support by email at [email protected]. Email is preferred as it allows attaching files and gives a clear record. Include a concise subject line, your account details and up‑to‑date contact information to help the team process your request promptly and avoid unnecessary delays.
Support enquiries are usually answered within one business day; simple questions often receive a reply within hours. More complex issues — for example KYC verification, payment investigations or security reviews — can take longer to resolve and may require additional documentation. If a response will be delayed, the team will acknowledge receipt and provide an estimated timeframe.
Please share any feedback, suggestions or ideas for improving the website. Your comments help the team identify bugs, improve navigation and refine promotions. All feedback is reviewed carefully and used to improve the service and overall user experience. Use the feedback form or email [email protected] to send your thoughts — responses aim to acknowledge submissions promptly.
